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Booster Docs

Remote Support

Introduction​

When the robot has issues and you need remote assistance, follow these steps to get support.

Procedure​

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You can choose from the following two remote assistance methods:

  1. Connect your personal computer to the robot via SSH; the support tech support can then connect to your computer via remote desktop and subsequently to the robot.
  2. Install remote desktop software on the robot; you can use a display and keyboard/mouse to open the remote desktop software, allowing support personnel to connect directly to the robot.

  1. Download the remote desktop software: https://sunlogin.oray.com/download

    • Choose the personal edition
    • Select the corresponding operating system based on your device and then click download

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  2. Install the remote desktop software and provide your Device ID and one-time password to tech support.

    1. After installation, the software interface will appear as follows:

      image.png

    2. Click the eye icon below 'One-time passcode' to display the one-time password. Then, copy the 'Device ID' and 'One-time passcode' and provide them to our technical support team.

  3. Once done, tech support can connect to the robot via remote desktop and begin troubleshooting.